Let’s talk about your family’s care

How to contact Vital Home Care

There are three easy ways to contact Vital Home Care: call (317) 863-6281, send the form above, or visit our office at 10100 Lantern Rd in Fishers, Indiana. A local coordinator answers most calls live during business hours, Monday to Friday from 8am to 6pm, and care coordination is available 24/7 by phone.

What to have ready when you call

• Your loved one’s name, age and ZIP code
• Their Indiana health plan (Anthem, Humana or UnitedHealthcare) or Medicaid ID, if they have one
• The kind of help needed, such as bathing, meals, memory care or overnight support
• The days and hours you have in mind

Not sure about coverage yet? That is fine. When you contact Vital Home Care, we check Medicaid, PathWays for Aging and Health & Wellness Waiver eligibility for free. If your loved one is not on Medicaid yet, applications start with the Indiana Family and Social Services Administration (FSSA), and we can walk you through it.

Families who already care for a parent at home can ask about our paid family caregiver program, and you can browse all of our home care services in Indianapolis before you call.

Who we help

We serve families in Indianapolis, Fishers, Carmel, Noblesville, Westfield, Greenwood, Zionsville, Avon and Plainfield, and we support paid family caregivers all over Indiana. You can contact Vital Home Care in English or Spanish.

When to contact Vital Home Care

Families usually reach out at one of a few moments: a parent is coming home from the hospital, a family caregiver needs a break, memory loss is making days harder, or the current home care agency is not working out. Whatever the reason, the first call is free and there is no obligation.

• Planning care after a hospital or rehab stay
• Starting respite care so a family caregiver can rest
• Adding dementia support or overnight care
• Switching agencies with no gap in care. See how a home care transfer works.
• Asking whether you can be paid to care for a parent or spouse

What happens after you contact Vital Home Care

A local coordinator calls you back, usually the same day. We ask about daily needs, check coverage with your health plan, and explain the next step in plain language. If care is a fit, a nurse assessment sets the care plan, and we match a caregiver to your loved one’s routine. Many families also read our guide to home care cost in Indianapolis before they call.